Delivery and Shipping Policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Depending on the level of customization in your gear will vary the time it takes to get to you. The product will ship around 2 - 3 business days of ordering. You will get your item within 4 - 7 business days after we ship your product. Most items however will be delivered much faster than that
WILL I RECEIVE A TRACKING NUMBER?
When you order with Bubble Hugs you are emailed out a unique order ID. You can lookup your order any time here: https://www.bubblehugs.com/track. If you don't have the order ID you can also alternatively look up your order by email on that page.
MY ITEM ARRIVED DAMAGED
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to firstname.lastname@example.org and we'll get you a new one out!
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
8515 Sheffield Rd
San Gabriel, California 91775